AUTO GLASS
INSURANCE CLAIMS
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Deductible
Glass Choice
Recalibration
Repair vs. Replacement
Glass coverage, deductibles, OEM-part allowances and recalibration authorization vary by insurance company and policy. Insight Auto Glass can help collect the vehicle and claim information needed for an eligible repair or replacement and coordinate with the carrier or claim administrator when required.
We can help you work through the glass-claim process without pretending every policy works the same way.
1
Confirm Your Coverage
Review the glass coverage and deductible under your policy.
2
Start or Provide the Claim
Give us the claim information if it is already open, or contact us if you need help understanding the next step.
3
Identify the Glass
We confirm the vehicle, damaged glass and any windshield-camera requirements.
4
Confirm Authorization
The insurer or administrator determines what is covered and what documentation is required.
5
Complete the Service
Once the job is approved or otherwise ready to proceed, we complete the service and provide applicable documentation.
Insurance Claims
How the Process Works
What Coverage Can Change
Deductible
Your policy determines what you owe before insurance contributes.
Glass Choice
OEM or aftermarket authorization can vary by vehicle and policy.
Recalibration
Windshield-related ADAS recalibration may require separate documentation or authorization.
Repair vs. Replacement
Chip-repair coverage can be handled differently from full glass replacement.
Before You Start
Information We May Need
Policyholder name
Insurance company
Policy and claim number
Vehicle year, make, model and VIN
Damaged-glass location
Photos
Date and description of damage
Windshield-camera information
Preferred service location
Claim number already issued
Already Have a Claim?
Send us the carrier, claim number, VIN and damaged-glass information. We can use that to continue the service process and determine what else is needed.
No claim yet
Have Not Started a Claim?
Start with your insurance information and vehicle details. We can explain what information is usually needed, but the insurer ultimately determines coverage and authorization.
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FAQ
Got Questions? We’ve Got Answers
Do you work with my insurance company?
We work with major carriers and glass-claim administrators. If you are unsure about your carrier, contact us.
Will I have a deductible?
Maybe. That is determined by your policy.
Does insurance cover ADAS recalibration?
It can when recalibration is required as part of a covered windshield replacement, but the insurer determines coverage.
What is the difference between insurance and a warranty?
Insurance addresses covered damage events under an auto policy. A warranty or service contract follows the terms and authorization process of that separate agreement.
Do I need to call insurance first?
Not necessarily. You can contact the carrier first or start with us and we can help explain what information you will need.
Does insurance pay for OEM glass?
Sometimes. Authorization depends on the vehicle and policy.
Can chip repair go through insurance?
Sometimes. Chip-repair coverage varies by policy.